Will I get my deposited money back if I self-exclude?

Yes. If you self-exclude, you have the right to withdraw any balance remaining in your account. Contact the support team via live chat or at support@l222.cam and your existing balance will be returned via bKash, Nagad or your preferred method. The process is usually completed within 1 hour.

Safe and Responsible Betting

l222's commitment to responsible gaming

l222 believes entertainment is only meaningful when it stays within safe limits. Use our tools and guidelines to keep your gaming enjoyable — not harmful.

Our policy and commitment

l222 is an entertainment platform. We want you to have fun, but never harm yourself or your family. Responsible gaming means setting a budget, keeping to time limits and seeking help when needed.

What is responsible gaming?

Responsible gaming means treating gambling as an entertainment activity — not a source of income. Before every bet, consider your budget, your time and your state of mind. Placing more bets to recover losses is a dangerous habit. l222 does not support that kind of behaviour.

When does it become a problem?

When betting starts to affect your daily life, relationships, work or financial security — that is when it becomes problem gambling. Betting with money needed for everyday expenses, taking on debt or hiding it from your family are serious warning signs.

Our protection tools

These tools are provided directly in your account to help you stay in control of your gaming.

Deposit Limit

Decide in advance how much you will deposit per day, week or month. Once a limit is set it takes effect immediately, and a 7-day cooldown period applies for increasing it.

Financial Control

Time-Out Break

If you feel you need a break, take a time-out from 24 hours up to 30 days. During this period your account will be completely inactive and no bets or deposits can be made.

Temporary Break

Self-Exclusion

If you feel gaming is having a negative impact on your life, apply for a permanent or long-term self-exclusion. This request takes effect immediately and is not easy to reverse.

Permanent Protection

Loss Limit

Set the amount you are willing to lose within a given period. Once that limit is reached, your account will automatically stop accepting new bets.

Loss Control

Reality Check

At regular intervals a pop-up notification will remind you how long you have been playing. It is a simple but effective way to stay aware.

Awareness

24/7 Support

Contact us via live chat at any time. Our Bengali-speaking support team is always ready to answer any responsible gaming questions or to activate tools for you.

Assistance

Recognise the warning signs

If any of the following signs apply to you, talk to us or take a break for a while. These signs should not be ignored.

A tendency to place more bets to try to win back lost money
Hiding your gambling from family or friends
Neglecting work, studies or relationships because of gaming
Betting with money needed for everyday expenses
Feeling the need to take on debt or sell assets to keep playing
Wanting to stop but being unable to
Turning to gambling to cope with stress or sadness

Tips for safe gaming

Following these simple habits will keep gaming enjoyable at all times.

Set a budget before you play and stick to it
Think of losses as the cost of entertainment
Take regular breaks instead of playing for long stretches at a time
Do not play if you have been drinking or are under stress
Never think of gambling as a source of income
Be honest with family and friends
Use the deposit limit and reality check tools

How to activate the tools

Using the protection tools is very straightforward. Follow the steps below.

Log in to l222

Choose the tool you want

Select whichever you need — deposit limit, time-out, loss limit or self-exclusion.

Set your limit

Enter the specific amount or time period. Choose a figure that reflects what you can afford and what you have planned.

Confirm

The setting will take effect as soon as you submit or confirm it. If you have any questions, ask us via live chat.

Important information about self-exclusion

Self-exclusion is a serious step and may be irreversible. Once self-exclusion is in effect:

Your account will be completely closed
No new deposits or bets will be possible
No bonuses or promotional offers will be available
Requests to reactivate before the period ends will not be accepted
Any existing balance can be withdrawn through support

Do not hesitate to seek help

If you feel gaming is getting out of control, contact us via 24/7 live chat or by email at [email protected]. Our Bengali-speaking support team will help you activate the right tools and, if needed, access professional advice.

Minor protection

l222 operates strictly for users aged 21 and above. We have taken active steps to protect minors, but parents and guardians also have a responsibility.

Age is verified at the time of registration
A valid ID document is required for account verification
Suspicious accounts are investigated
Using parental control software is recommended to prevent minors from gaining access

🔑 Password protection

Keep your l222 account login details secure from underage members of your household.

🖥️ Device lock

If you have children, keep a PIN or face lock on your device and manage screen time.

📱 Parental controls

Use your operating system's built-in parental controls or third-party software.

💬 Open conversation

Talk honestly with your children about the risks of online gambling — awareness is the best protection.

Frequently asked questions

Here are answers to questions commonly asked about responsible gaming.

After logging in to your account, go to "Account Settings" and find the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. The limit you set will take effect immediately. Reducing a limit takes effect right away, but a cooldown period applies for increasing it. Contact us via 24/7 live chat for help.

Yes. If you self-exclude, you have the right to withdraw any balance remaining in your account. Contact the support team via live chat or at [email protected] and your existing balance will be returned via bKash, Nagad or your preferred method. The process is usually completed within 1 hour.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is a long-term or permanent decision that cannot be easily reversed. If you feel you just need to pause for a while, take a time-out. If you feel the problem is serious, self-exclusion is the right step.

At l222 the minimum deposit is ৳200 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, Upay and bank transfer. As part of financial responsibility, we advise — never deposit more than you can afford.

If you want to stop but cannot, if you keep trying to win back money you have lost, if you are hiding it from your family, or if your sleep and eating are being affected — then seeking professional help is the right thing to do. Our support team will assist you with the necessary information and tools. Do not hesitate to take that first step.

No. l222's services are for those aged 21 and above only. Age verification is mandatory during the registration process and a copy of an ID document may be requested if needed. If an account belonging to a minor is identified, it is immediately closed and the deposited funds are returned.

Enjoy l222 safely

Have fun, with responsibility. Cricket betting, slots and casino games at l222 — all within safe limits.

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